MCHD EARNS ACCREDITATION FOR CONTINUED 911 DISPATCH EXCELLENCE
MCHD EARNS ACCREDITATION FOR CONTINUED 911 DISPATCH EXCELLENCE
February 24, 2025
[MONTGOMERY COUNTY, TX] — Montgomery County Hospital District has been recognized by The International Academies of Emergency Medical Dispatch (IAEDTM) as an Accredited Center of Excellence (ACE) for emergency dispatching. This is the 7th time MCHD has reaccredited as the World’s 111th Medical ACE. In 2023, MCHD reaccredited as the World’s 28th Fire ACE for the 4th time. Accreditations are evaluated every three years.
IAED is the standard-setting organization for emergency dispatch services worldwide. Accreditation (and subsequent re-accreditation) from the IAED is the highest distinction given to emergency communication centers, certifying that the center is performing at or above the established standards for the industry. Centers who earn ACE status are the embodiment of dispatch done right, and have demonstrated strong local oversight, rigorous quality processes, and a commitment to data-driven continuous improvement.
“This team of call takers and dispatchers continues to exceed my expectations,” said MCHD Division Chief of ALARM Thomas Darst. “Every year, our 911 call volume rises, and this team is up to the challenge to continue to provide top-notch care to the citizens of Montgomery County.”
“Accreditation is truly a pinnacle achievement,” said Christof Chwojka, Accreditation Board Chair at IAED. “We applaud the dedicated call takers, dispatchers, and leadership team at MCHD for their commitment to quality, and for meeting that high standard that few achieve. We know their community can count on these first, first responders to do an outstanding job.”
IAED will present MCHD with an Accreditation plaque that commemorates their achievement. IAED Accreditation is the culmination of a lengthy, arduous process that includes the completion of the 20 Points of Accreditation, a detailed evaluation of performance by industry experts, and a final review and ruling by IAED.
Accreditation is valid for a three-year period, during which all standards must be upheld. Emergency communication centers can earn multiple accreditations, one for each emergency discipline they service (medical, fire, police, and emergency nurse triage). MCHD’s 911 dispatch center is accredited in both medical and fire.
Over 3,500 emergency communication centers worldwide use the medical, fire, police, and emergency nurse triage protocols developed and maintained by the IAED. The protocol-based system—known as the Priority Dispatch SystemTM—is recognized as the standard of care and practice for emergency dispatch and is used in 46 countries.
About IAED
For more than 40 years, the IAED has been the standard-setting organization for emergency dispatch and response services worldwide and is the leading body of emergency dispatch experts. We are a member-driven association working to serve the public through the professional development of dispatchers. Our various boards and councils work on behalf of the membership—and in coordination with other public safety organizations—to ensure that the comprehensive system of emergency dispatching is as safe, fast, effective, and up to date as possible.
IAED Media Contact
Matthew Miko
Director of Academics, Research, and Communications
matthew.miko@emergencydispatch.org
Montgomery County Hospital District’s mission is to care for the indigent and provide EMS services while protecting the interest of taxpayers and ensuring long-term stability through fund development. For more information about the Montgomery County Hospital District, please go to www.mchd-tx.org.